O czym mówiliśmy
On 2022-12-27 TOK FM examined the Omnibus directive, e-commerce and consumer rights. The case mattered to businesses because such regulations shape not only the wording of legal documents, but also the design of sales, payments, security and customer-communication processes. The discussion focused on the practical consequences of implementation and the risks arising from an overly narrow or overly formal reading of the rules. The outlet asked Zofia Babicka-Klecor for comment on the topic of the publication.
Co podkreślaliśmy
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Omnibus increases transparency of price promotions in e-commerce.
When announcing a price reduction, the consumer should see the lowest price from the 30 days preceding the promotion, in order to assess whether the discount is real.
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Regulating consumer reviews is intended to curb fake recommendations.
A shop must not hide negative reviews or suggest that all opinions come from verified buyers if it does not actually verify this.
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Marketplaces should clearly indicate the seller's status.
The consumer must know whether they are buying from a trader or a private individual, because this affects the scope of their rights and complaint options.